Best CRM for small business ...
Bitrix24 is the best free CRM for small business. Why are we so sure?
First, our free CRM comes with unlimited contacts, leads, deals, quotes, and invoices.
Second, integrated telephony and email marketing tool are included free of charge.
Third, we give you free online storage for your files and documents.
Also, we give you the option - you can use Bitrix24 in a cloud or opt for the self-hosted solution that can be deployed on premise.

Basic features

  • Free for 12 users, 5GB included
  • Unlimited records
  • Unlimited custom fields
  • Integrated telephony
  • Email marketing
  • Quotes and invoices
  • API, CMS, marketplace

Lead management features

  • Custom lead forms
  • Web to lead
  • Email to lead
  • Phone call to lead
  • Automatic lead distribution
  • Lead qualifying and junking
Best free small business crm with lead management

Free email marketing

  • Emails to and from CRM
  • (Send'n'Save)
  • Bulk emails
  • Custom email templates
  • Email server
  • Email connectors
Best crm for small business with email marketing

CRM with free telephony

  • Already integrated, no setup necessary
  • Rent local, toll free, int. numbers
  • Incoming and outbound phone calls
  • Phone call recording
  • Keep your number (if you want)
  • Unlimited lines per number
  • Unlimited numbers per account
Best free small business crm with phone calls

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, and can be easily customised and integrated with other tools, please download a trial version here.