Frequently Asked Questions ...

Frequently Asked Questions



  • How to buy?

    Please get in touch with us by email - sales@webbee.co.nz to place your order. After your payment is completed and confirmed, you will receive an activation coupon back to your email address. You can apply it using the "Activate a Coupon" button.

    Log-in as the portal administrator (if you don't have a Bitrix24 account yet, you can create one free), then go to Bitrix24 > Subscription> My Bitrix24 plan> Activate coupon.

    We accept NZ bank deposit, Eftpos, and Visa. For PayPal and wire payments (available for 6- or 12-month for Standard and Professional plans only).

    If you wish to modify or cancel your subscription, please get in touch with us - sales@webbee.co.nz

  • Are there discounts for non-profit organizations?

    Educational, healthcare, and other not-for-profit organisations are eligible for a discount of 15%. To request a discount, please send a scanned copy of a request on company letterhead to sales@webbee.co.nz or using the contact form. Indicate the service plan desired, the full name of the organisation, and a scan of a document confirming the non-profit status of the organisation.

    A coupon will be sent to you which can be applied to the purchase in the online payment system. Other discounts may not be applied unless specifically stated. Please note that this discount option is available for 6-month and 12-month subscription plans.

  • What consultation and training is available?

    To attend a training webinar, please visit the Support section for available options. To book a consultation with a qualified WebBee representative, please send an email to support@webbee.co.nz.

    Consultation for Bitrix24 is provided through this F.A.Q. section and through the HelpDesk service.

  • I'm having issues with my Bitrix24 Mobile App

    You need to consult with our HelpDesk staff.

    When submitting a support ticket, please provide our support staff with as much information as needed to investigate your Mobile App issue(s). Also, make sure to mention your mobile device model, and software version (e.g. iOS 9.3.1 or Android 5.3).

  • How long does the license key for Bitrix24 last?

    For the free plan, the license lasts indefinitely. For the paid plans, you can buy licenses for 6 or 12 months. The period begins upon the activation of the key. You can always prolong your Bitrix24 license through the WebBee.

  • Must I pay to renew my license? What happens if payment isn't made?

    If you plan to extend your license for 6 or 12 months, you should do so before the end of your current license.

    After the license period ends, you have a grace period of 15 days to work without limitation. If you do not extend the license, then your Bitrix24 instance will be put on the free plan, with a 5 GB limit and functionality corresponding to the free plan.

    If the amount of data in your Bitrix24 instance exceeds 5 GB, then after the grace period mentioned above, data will be accessible only for reading and deleting. You will not be able to load new files, tasks, input data into the CRM, or perform other actions until the data is below the 5 GB limit.

    As soon as the amount of data is below 5GB, all the functionality of the free plan will be engaged, and use of the free version can continue indefinitely.

    However, if no user authorises over the course of one month after the 15-day grace period, then the account 'freezes', and can be opened only by having an administrator (an employee of your company with administrator rights in your Bitrix24 instance) log in.

    If no administrator logs in over the course of another 15 days after the account 'freezes', the Bitrix24 instance will be deleted.

  • What rights to Bitrix24 are granted after purchase?

    When a license is purchased, the buyer receives non-exclusive rights to use the program according to the terms of the license agreement.

    All applicable copyrights belong to Bitrix, Inc. Please also read the Bitrix24 Privacy Policy.

  • Can I trust Bitrix24?

    Bitrix24 has 7 levels of security. The data you load into Bitrix24 is located on a cloud server in a datacenter from Amazon. Only users with accounts granted to your Bitrix24 instance have access to it. The login form of Bitrix24 is encrypted to prevent theft even from remote locations.

    More about Bitrix24 Security, Terms of Service, and Privacy Policy.

  • How safe is my data?

    Protection for data is provided at the levels of the operating system, physical access to the server, database, web-server, browser, data transfer and application.

    More about Bitrix24 Security, Terms of Service, and Privacy Policy.

  • How can I get technical support for Bitrix24?

    Bitrix24 Technical support in New Zealand is provided by WebBee.

    You can also use the HelpDesk system for users. This system is a knowledge base where each question is registered, given a unique number, answered by our tech support team and then made available for reference to all users. It is likely that you will find the answer to your question already in the united support system and if not, please create a new question and it will be answered promptly.

  • What happens to my Bitrix24 instance if I stop using it?

    Paid plans devolve to the free plan according to the process described above. If an instance of Bitrix24 on a free plan (either converted to a free plan or originally on a free plan) is completely inactive over the course of 30 days, it 'freezes' (is archived), and it can be retrieved only by an administrator account (yourself or a user in the instance with administrator rights). To retrieve the account, an administrator simply needs to log in.

    If no administrator logs in for another 15 days after the instance is 'frozen', the Bitrix24 instance will be deleted.

  • What advantages are there in using a cloud service?

    Cloud services do not require installation and all security and maintenance are performed by Bitrix. The service is ready for use immediately. Content is provided very quickly, as users receive data from the CDN (content delivery network) of Amazon.

    More about Bitrix24 Security, Terms of Service, and Privacy Policy.

  • Is Bitrix24 a free service?

    Yes and no. Bitrix24 in New Zealand is available in three subscriptions plans - Basic (no fees), Standard (paid), and Professional (paid). There are no fees - explicit or hidden - when using the Basic subscription plan.

    There are no additional or hidden fees for commercial plans, which means there will be no charges above your monthly payments if you use Bitrix24 with Standard or Professional subscription plans.

    The only optional payment for free or commercial subscription plans could be made only in case you wanted to extend your online storage for additional 50Gb. Please see our plans and tariffs page.

  • Is Bitrix24 free only for 30 days? What happens when my 30-day trial expires?

    Bitrix24 is free, and not just for 30 days! However, when you decide to try out paid features and tools available in Bitrix24, you can activate your 30-day trial version. When the 30-day trial period expires, you can either switch to one of the commercial subscription plans (Standard or Professional) or continue using your Bitrix24 account with a free subscription.

  • What is SaaS / Cloud service?

    Generally, Cloud services deliver you software products (new or existing) without the need to install and maintain them locally on your computer or a web server. In most cases, the Cloud services are available from any place via the Internet. A simple example of cloud services is Gmail or Hotmail. You don't need a software product or a server to use them. All you'd need - is just an internet connection and you can start sending emails to other people.

    SaaS stands for 'Software as a Service' and reflects pretty much the same concept as Cloud services. In Cloud computing and SaaS offerings users rent (or 'borrow') online software instead of actually purchasing and installing it on their own computers.

  • How much does Bitrix24 cost? What is included with each subscription plan?

    Bitrix24 prices range from free to $296+GST per month. All subscription plans offer tools for uploading, organising, and sharing files that range from 5GB to unlimited. You can also extend your online storage for additional 50Gb for each subscription plan. Please see our plans and tariffs page.

    The free subscription plan (Basic) allows you to create unlimited user accounts, whereas the commercial subscription plans (Standard and Professional) allows you to use all the business tools in your Bitrix24 social intranet.

    There are no limits on the number of tasks and projects you and your colleagues collaborate on in your Bitrix24, however, the commercial subscription plans (Standard and Professional) include additional communication and collaboration tools that are absent in the free subscription plan (Basic). Please see our plans and tariffs page.

  • How do I cancel my Bitrix24 account?

    If you are using Bitrix24 with a free subscription plan (Basic), simply discontinue using the service. Your data will be 'frozen' if no one logs in to your Bitrix24 instance within a 30-day period. After another 15 days, all data along with user accounts and domain name will be irrevocably deleted.

    If you are a commercial client (Standard or Professional subscription plan), inform us that you no longer wish to use the service and would like to cancel subsequent payments (cancel recurrent payments / auto-billing). After that, the paid plans will devolve to the free plan, and you can either continue on the free plan or simply stop using the service.

  • How can I customize my Bitrix24 instance?

    All our clients - with free or commercial subscription plans, - work and have fun with their colleagues and friends in Bitrix24 using the same user interface that includes color schemes, tabs, layouts, buttons, and fonts. There are no customization options available in Bitrix24 Cloud version right now. It is available in Self-Hosted version only.

    However, provided that you have appropriate administrative rights, you can change the company name in the header. To edit the company name, please navigate to the left-side menu > Settings> Intranet settings.

  • How do I know how much more online storage space I have left?

    Provided that you have appropriate administrative rights, you can view how much space has already been used in your Bitrix24 and how much more free space is left. To view this information, please navigate to the left-side menu > Subscription> My Bitrix24 Plan.

    Depending on your subscription plan, by default you have 5Gb, 100Gb or unlimited online storage in your Bitrix24. You can extend your online storage for additional 50Gb for each subscription plan. Please see our plans and tariffs page.

  • How do I know how many users accounts have already been created in my Bitrix24? Is there a limit on user accounts?

    The commercial subscription plans (Standard and Professional) allow you to create (or invite for self-registration) and manage an unlimited number of users.

    If you are using Bitrix24 with a free subscription plan (Basic), the user count is unlimited as well. Provided that you have appropriate administrative rights, you can view how many user accounts have already been created in your Bitrix24 and how many user accounts can be created more. To view this information, please navigate to the left-side menu > Subscription> My Bitrix24 Plan.

  • How can I upgrade or downgrade my Bitrix24?

    You can upgrade from any subscription plan to any subscription plan at any time.

    To upgrade your Bitrix24, please select one of the options in your Bitrix24 settings. Provided that you have appropriate administrative rights, you can upgrade or downgrade your Bitrix24, please navigate to the left-side menu > Subscription> My Bitrix24 Plan.

    You can also notify a Bitrix24 representative, so that your payment plan is changed according to your needs.

    Upgrades and downgrades take effect immediately right after your new monthly rate begin at the start of your next billing cycle.

  • How can I update or change my credit card?

    To update your credit card information, please send a request to WebBee Sales Department. Please make sure that you get in touch with us in a timely manner so that your subscription payments are not delayed.

  • What payment options are available?  Can WebBee provide us with an invoice?

    NZ bank deposit and PayPal are only available options.

    If needed, WebBee can also provide you with an invoice. Please send an inquiry to WebBee Sales Department if you would like to purchase a subscription plan.

  • What is the refund policy?

    WebBee provides no refunds for Bitrix24 services. Bitrix24 is a pay-as-you-go service with commercial subscriptions billed every 6 or 12 months. You can cancel the subscription at any time by notifying a WebBee representative from whom you purchased your subscription so that you are not charged again, but you are responsible for any charges already incurred according to the Terms of Service.

  • Can you provide a demo access to the Bitrix24 CRM?

    You can sign-in to a demo portal using the credentials below:
    URL: Cloud Demo Portal
    Username: adviser@webbee.co.nz
    Password: adviser


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