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Supervisor Panel: Our Supervisor Panel is a simple and functional app created exclusively for Bitrix24. It provides supervisors with real-time insights into call center operations and enables them to effectively manage operator statuses. With the Supervisor Panel, supervisors can monitor operators' work, listen in on calls, forward calls, and access comprehensive call center statistics, all from one centralized location. Gain complete control and visibility over your call center activities with this powerful tool.
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Predictive Dialer: Automate your client base calling process with our Predictive Dialer app. It allows you to perform automatic calls to your client base, optimizing operator load and ensuring the optimal quantity of calls on the line. You can effortlessly upload client data from a .csv file, set the frequency of database queries, and easily start or stop the automatic dialing process. Maximize agent efficiency and reach out to your clients effectively with the Predictive Dialer.
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Call Center Wizard: Optimize your call center workflows with the Call Center Wizard app. This powerful tool enables operators to access client information and perform necessary actions during conversations directly from the call card. Create customized scenarios for communication with clients, assign actions to operators, and tailor the call card interface to display relevant information and interaction history. Streamline your call center processes and enhance customer interactions with the Call Center Wizard.
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Cloud PBX: Experience a fully integrated cloud PBX solution within your Bitrix24 CRM. Our Cloud PBX offers a turnkey telephony solution that seamlessly integrates with Bitrix24, eliminating the need for maintaining your own PBX. Whether you have security concerns or want to keep your current provider and numbers, our Cloud PBX is the answer. Benefit from a ready-to-use PBX based on FreePBX, easy telephony access from anywhere, zero maintenance and implementation costs, and advanced security controls. Enjoy the convenience of VOIP telephony integrated with Bitrix24 for enhanced sales automation and communication management.
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Integration with Asterisk: Integrate your Bitrix24 CRM and Asterisk with our specially developed integration app. Designed for sales departments, this app allows you to call and receive reports on conversations directly within Bitrix24. Monitor your sales team's performance, analyze telephone load, and evaluate call processing speed and quality. Our integration app provides various VoIP integration scenarios, covers special aspects related to FreePBX, and offers additional perks such as statistical call-tracking and detailed call reports. Empower your sales department with advanced telephony capabilities and seamless CRM integration.
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Softphone: With our Softphone app, you can make and receive calls without the need for third-party SIP softphones. Enjoy the convenience of a built-in softphone within Bitrix24, eliminating the hassle of managing additional software or instruments. Stay connected with your clients and provide exceptional customer service effortlessly.
Unlock the Power of Bitrix24 Contact Center Solution: Our Contact Center Solution, powered by Bitrix24 CRM, offers a comprehensive suite of applications to optimize your contact center operations.
Empower your supervisors with real-time insights, automate client base calling, streamline workflows, integrate telephony with CRM, and simplify communication with a built-in softphone.
Take your contact center to new heights, delivering exceptional customer experiences, and driving your business success.
Discover the endless possibilities of Bitrix24 Contact Center Solution.