Head of Training Department

Job Summary

The Head of Training Department is responsible for overseeing all training activities within the Production Division of Webbee Group. This role involves developing and delivering comprehensive training programs for clients and internal staff, creating and maintaining training materials, and providing ongoing educational support. The Head of Training Department ensures that all training initiatives align with the department's VFP: well-trained clients and internal staff who are proficient in using Bitrix24 solutions, resulting in enhanced productivity, efficient use of the platform, and high satisfaction levels.

Key Responsibilities

1. Leadership and Management

- Lead and manage the Training Department team, including Training Coordinators, Training Specialists, and Support Staff.
- Develop and implement the department's strategic training plan in alignment with company goals.
- Monitor and evaluate the performance of the training team, providing guidance and support as needed.

2. Training Program Development
- Conduct needs assessments to identify training requirements for clients and internal staff.
- Develop and deliver customized training programs and workshops on Bitrix24 features and tools.
- Ensure training programs are interactive, hands-on, and tailored to meet the specific needs of different client segments and internal teams.

3. Training Materials and Resources
- Create comprehensive training manuals, video tutorials, and other educational resources.
- Regularly review and update training materials to reflect the latest Bitrix24 features and best practices.
- Ensure training materials are accessible and easy to understand.

4. Ongoing Educational Support
- Provide continuous support through Q&A sessions, webinars, and online helpdesk services.
- Address training-related queries and provide timely resolutions.
- Monitor and address feedback from training participants to improve training programs.

5. Performance Monitoring and Improvement
- Establish and track Key Performance Indicators (KPIs) to measure the effectiveness of training programs.
- Collect and analyze feedback from training participants to identify areas for improvement.
- Implement improvements based on performance data and feedback.

6. Client and Staff Engagement
- Foster strong relationships with clients and internal teams to understand their training needs and challenges.
- Ensure high levels of client and staff satisfaction through effective training and support.
- Promote a culture of continuous learning and development within the organization.

Qualifications
- Education: Bachelor's degree in Education, Training, Human Resources, Business Administration, or a related field. A Master's degree is preferred.
- Experience: Minimum of 5 years of experience in a training or educational role, with at least 2 years in a leadership or management position. Experience with Bitrix24 or similar platforms is highly desirable.

Skills:
- Strong leadership and team management skills.
- Excellent communication and presentation skills.
- Proficiency in developing and delivering training programs.
- Ability to create and maintain comprehensive training materials.
- Strong analytical and problem-solving skills.
- Proficiency in using Bitrix24 or similar platforms.
- Ability to manage multiple projects and meet deadlines.
- Comfortable working in a remote, online environment.


Work Environment
- This position is based in a remote, online environment.
- The role requires a reliable internet connection and the ability to work effectively from a home office or other remote location.
- Flexibility in working hours may be required to accommodate different time zones and client schedules.

If the above sounds like you then please do not hesitate to contact us