Webbee New Zealand - Bitrix24 Gold Partner
Bitrix24 Global Gold Partner and Service Provider
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Auckland
(09) 801 0577 ext 1
(09) 801 0577 ext 2Support
Mo - Fr: 9:00 - 6:00
31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
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Webbee New Zealand - Bitrix24 Gold Partner
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      • Bitrix24 Initial Implementation
      • Bitrix24 Custom Implementation
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      • Bitrix24 Intranet Portal implementation
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      • Upgrade Your Bitrix24 On-Premise Virtual Machine to CentOS 9 with Webbee Group
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      • Maximize Bitrix24 with WEBBEE’s Strategy Sessions: Save 35% on Efficiency
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31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
sales@webbee.co.nz
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  • Telecom Success
  • Customer Support Centre for Telecommunications Service Provider

Customer Support Centre for Telecommunications Service Provider

  • Customer Support Centre for Telecommunications Service Provider
    • Назад
    • Вперед
    //changes
    Project Task
    Contact Center set up
    Date
    20/08/2021
    Area of Application
    Contact Center
    Order a Similar Project
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    Our experts will answer any question about the project
    Contact Center set up

    The Challenge

    Large telecommunications service provider reached a point when the need for handling and processing of all incoming inquiries from multiple communication channels in a centralised manner became apparent.

    The Solution

    • Connection of Facebook, Instagram, WhatsApp and Live chat through Bitrix24 Contact Center
    • Configuration of WhatsApp connector with the use of webhook in Twilio console (WhatsApp Business API integration)
    • Configuration and connection of a regular expression-based chatbot that supports nested menu structure
    • Migration of the portal from Cloud to On-Premise (MS Azure)

    The Results

    All incoming inquiries are registered in Bitrix24 with an indication of their respective sources of origin.
    Chatbot is utilised as a great tool for resolving frequently asked questions and reducing agent load. If the customer’s inquiry remains unresolved, the chat is handed over to the agent who receives it in accordance with queueing and workload distribution rules.
    Centralised processing of incoming customer communications provides management flexibility and allows for in-depth analysis of marketing strategies and sales goals.
    On-premise migration completed and portal settings configured accordingly. 

    You can schedule an online session with us or you can call us at +61 7 3608 5853.


    Book a demo


    Services
    Bitrix24 Initial Implementation
    Bitrix24 Initial Implementation
    Bitrix24 CRM can be used off the shelf, however, the best practices can be applied to get the maximum productivity. 
    Bitrix24 Business Process Automation
    Bitrix24 Business Process Automation
    Business process automation is the optimization of the work of all areas of the company. If the company plans to develop, then the work of each department should be automated.
    User Support and Consulting
    User Support and Consulting
    There are lots of tools and features in Bitrix24, so it's sometimes hard to figure out how to configure your Bitrix24.
    In these cases, you can reach to a certified Bitrix24 Partner for help.

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      (09) 801 0577 ext 1
      (09) 801 0577 ext 2Support
      Mo - Fr: 9:00 - 6:00
      31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
      sales@webbee.co.nz
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