Webbee New Zealand - Bitrix24 Gold Partner
Bitrix24 Global Gold Partner and Service Provider
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Auckland
(09) 801 0577 ext 1
(09) 801 0577 ext 2Support
Mo - Fr: 9:00 - 6:00
31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
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    • Upgrade Your Bitrix24 On-Premise Virtual Machine to CentOS 9 with Webbee Group
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    • Maximize Bitrix24 with WEBBEE’s Strategy Sessions: Save 35% on Efficiency
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    Webbee New Zealand - Bitrix24 Gold Partner
    SERVICES
    • Business Automation
      • Bitrix24 Initial Implementation
      • Bitrix24 Custom Implementation
      • Bitrix24 Business Process Automation
    • Bitrix24 Custom Development
      • Modules and Integrations
    • Corporate Intranet portal
      • Bitrix24 Intranet Portal implementation
    • Maintenance and Tech Support
      • Upgrade Your Bitrix24 On-Premise Virtual Machine to CentOS 9 with Webbee Group
      • Portal Maintenance
    • User Support and Consulting
      • Maximize Bitrix24 with WEBBEE’s Strategy Sessions: Save 35% on Efficiency
      • Bitrix24 Cloud Support
      • User Support and Consulting
    • Web Production and Hosting
      • e-Commerce
      • Landing Page Design
    CASES
    • Telecom Success
    • Hotel Management
    • HR Management
    • Banking
    • Production
    • Franchise solutions
    • Integrations
    • Intranet solutions
    • Membership
    • Modules
    • Sales and Services automation
    MODULES
    STORE
    • Request a FREE Bitrix24 portal
    • Bitrix24 Solutions
      • Bitrix24 Cloud Plans
      • Bitrix24 Cloud: Solution presets
      • Bitrix24 Cloud Enterprise Plans
      • Bitrix24 On-Premise: License
      • Bitrix24 On-Premise: Custom Solutions
      • Bitrix24 On-Premise: License Renewal
      • Bitrix24 On-Premise: Upgrade Edition
    • Cloud VOIP
    • Hosting services
      • Amazon EC2 Instances
      • Domain services
      • Shared Hosting - Pro
      • Shared Hosting - Standard
      • Shared Hosting - Start
    • Web production
      • Corporate website
      • e-Commerce
      • Landing Page Design
      • Website design brief
    • Bitrix24 Market Recommended Apps
    TRAINING
    • Bitrix24 Essentials
      • Online Training Course
    • Bitrix24 Basic training
      • Getting Started with Bitrix24
      • Bitrix24 Essentials: Fundamental Training
    • CRM Advanced training
      • Employee Advanced level
    • CRM Custom training
    BLOG
    BOOKING
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    • Contact Us
    • About Company
    • Certificates
    • Partners
    • FAQ
    • Team
    • Reviews
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    • Requisites
    • Privacy Statement
    • Terms of use
    • End-User License Agreement
      Webbee New Zealand - Bitrix24 Gold Partner
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      (09) 801 0577 ext 2Support
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          • Back
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          • Back
          • Maintenance and Tech Support
          • Upgrade Your Bitrix24 On-Premise Virtual Machine to CentOS 9 with Webbee Group
          • Portal Maintenance
        • User Support and Consulting
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          • Maximize Bitrix24 with WEBBEE’s Strategy Sessions: Save 35% on Efficiency
          • Bitrix24 Cloud Support
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          • Landing Page Design
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        • Production
        • Franchise solutions
        • Integrations
        • Intranet solutions
        • Membership
        • Modules
        • Sales and Services automation
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          • Bitrix24 On-Premise: Custom Solutions
          • Bitrix24 On-Premise: License Renewal
          • Bitrix24 On-Premise: Upgrade Edition
        • Cloud VOIP
        • Hosting services
          • Back
          • Hosting services
          • Amazon EC2 Instances
          • Domain services
          • Shared Hosting - Pro
          • Shared Hosting - Standard
          • Shared Hosting - Start
        • Web production
          • Back
          • Web production
          • Corporate website
          • e-Commerce
          • Landing Page Design
          • Website design brief
        • Bitrix24 Market Recommended Apps
      • TRAINING
        • Back
        • TRAINING
        • Bitrix24 Essentials
          • Back
          • Bitrix24 Essentials
          • Online Training Course
        • Bitrix24 Basic training
          • Back
          • Bitrix24 Basic training
          • Getting Started with Bitrix24
          • Bitrix24 Essentials: Fundamental Training
        • CRM Advanced training
          • Back
          • CRM Advanced training
          • Employee Advanced level
        • CRM Custom training
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      • Cart0
      31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
      sales@webbee.co.nz
      • Main Page
      • Cases and Projects
      • Telecom Success
      • Customer Support Centre for Telecommunications Service Provider

      Customer Support Centre for Telecommunications Service Provider

      • Customer Support Centre for Telecommunications Service Provider
      //changes
      Project Task
      Contact Center set up
      Date
      20/08/2021
      Area of Application
      Contact Center
      Order a Similar Project
      Ask a Question
      Our experts will answer any question about the project
      Contact Center set up

      The Challenge

      Large telecommunications service provider reached a point when the need for handling and processing of all incoming inquiries from multiple communication channels in a centralised manner became apparent.

      The Solution

      • Connection of Facebook, Instagram, WhatsApp and Live chat through Bitrix24 Contact Center
      • Configuration of WhatsApp connector with the use of webhook in Twilio console (WhatsApp Business API integration)
      • Configuration and connection of a regular expression-based chatbot that supports nested menu structure
      • Migration of the portal from Cloud to On-Premise (MS Azure)

      The Results

      All incoming inquiries are registered in Bitrix24 with an indication of their respective sources of origin.
      Chatbot is utilised as a great tool for resolving frequently asked questions and reducing agent load. If the customer’s inquiry remains unresolved, the chat is handed over to the agent who receives it in accordance with queueing and workload distribution rules.
      Centralised processing of incoming customer communications provides management flexibility and allows for in-depth analysis of marketing strategies and sales goals.
      On-premise migration completed and portal settings configured accordingly. 

      You can schedule an online session with us or you can call us at +61 7 3608 5853.


      Book a demo


      Services
      Bitrix24 Initial Implementation
      Bitrix24 Initial Implementation
      Bitrix24 CRM can be used off the shelf, however, the best practices can be applied to get the maximum productivity. 
      Bitrix24 Business Process Automation
      Bitrix24 Business Process Automation
      Business process automation is the optimization of the work of all areas of the company. If the company plans to develop, then the work of each department should be automated.
      User Support and Consulting
      User Support and Consulting
      There are lots of tools and features in Bitrix24, so it's sometimes hard to figure out how to configure your Bitrix24.
      In these cases, you can reach to a certified Bitrix24 Partner for help.

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      Our Contacts

      (09) 801 0577 ext 1
      (09) 801 0577 ext 2Support
      Mo - Fr: 9:00 - 6:00
      31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
      sales@webbee.co.nz
      © 2025 Webbee Limited. All rights reserved.
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