Webbee New Zealand - Bitrix24 Gold Partner
Bitrix24 Global Gold Partner and Service Provider
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Auckland
(09) 801 0577 ext 1
(09) 801 0577 ext 2Support
Mo - Fr: 9:00 - 6:00
31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
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    Webbee New Zealand - Bitrix24 Gold Partner
    SERVICES
    • Business Automation
      • Bitrix24 Initial Implementation
      • Bitrix24 Custom Implementation
      • Bitrix24 Business Process Automation
    • Bitrix24 Custom Development
      • Modules and Integrations
    • Corporate Intranet portal
      • Bitrix24 Intranet Portal implementation
    • Maintenance and Tech Support
      • Upgrade Your Bitrix24 On-Premise Virtual Machine to CentOS 9 with Webbee Group
      • Portal Maintenance
    • User Support and Consulting
      • Maximize Bitrix24 with WEBBEE’s Strategy Sessions: Save 35% on Efficiency
      • Bitrix24 Cloud Support
      • User Support and Consulting
    • Web Production and Hosting
      • e-Commerce
      • Landing Page Design
    CASES
    • Telecom Success
    • Hotel Management
    • HR Management
    • Banking
    • Production
    • Franchise solutions
    • Integrations
    • Intranet solutions
    • Membership
    • Modules
    • Sales and Services automation
    MODULES
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    • Request a FREE Bitrix24 portal
    • Bitrix24 Solutions
      • Bitrix24 Cloud Plans
      • Bitrix24 Cloud: Solution presets
      • Bitrix24 Cloud Enterprise Plans
      • Bitrix24 On-Premise: License
      • Bitrix24 On-Premise: Custom Solutions
      • Bitrix24 On-Premise: License Renewal
      • Bitrix24 On-Premise: Upgrade Edition
    • Cloud VOIP
    • Hosting services
      • Amazon EC2 Instances
      • Domain services
      • Shared Hosting - Pro
      • Shared Hosting - Standard
      • Shared Hosting - Start
    • Web production
      • Corporate website
      • e-Commerce
      • Landing Page Design
      • Website design brief
    • Bitrix24 Market Recommended Apps
    TRAINING
    • Bitrix24 Essentials
      • Online Training Course
    • Bitrix24 Basic training
      • Getting Started with Bitrix24
      • Bitrix24 Essentials: Fundamental Training
    • CRM Advanced training
      • Employee Advanced level
    • CRM Custom training
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      • Cart0
      31B Amante Crescent, Mairangi Bay, Auckland 0630, NZ
      sales@webbee.co.nz

      How Vodafone Streamlined Customer Support with Bitrix24 HelpDesk

      Vodafone, one of the most recognized telecommunications brands globally, operates in numerous countries around the world. In the Pacific region, specifically in Fiji, Kiribati, and Papua New Guinea, Vodafone sought to improve customer service operations and efficiently manage the growing volume of customer requests. 

      Order a Similar Project Ask a Question

      Project Task
      Array
      Date
      16/12/2024
      Area of Application
      HelpDesk, Customer Support
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      Ask a Question
      Vodafone, one of the most recognized telecommunications brands globally, operates in numerous countries around the world. In the Pacific region, specifically in Fiji, Kiribati, and Papua New Guinea, Vodafone sought to improve customer service operations and efficiently manage the growing volume of customer requests. To achieve this, they partnered with WebBee to implement the Bitrix24 HelpDesk Module.

      Challenges

      As customer inquiries increased, Vodafone needed a solution to speed up response times and efficiently handle a large volume of requests, while offering flexibility in managing them across different communication channels.

      A comprehensive system was required to automate key processes, integrate data, and improve communication between teams. Vodafone sought a solution that would streamline internal workflows, ensure consistency and transparency, and guarantee timely resolutions for all inquiries.

      Solution

      WebBee worked closely with Vodafone to implement a customized Bitrix24 HelpDesk solution designed to address their specific needs. Key features included:

      • Simplified Ticket Creation: A streamlined process that reduced administrative tasks and ensured quick logging and handling of each inquiry.
      • Email Integration: The ability to generate tickets directly from support emails, eliminating manual ticket creation and speeding up response times.
      • Flexible Assignment: Tickets could be assigned to individual team members or departments, ensuring that the right team handled each request efficiently.
      • Automation of Key Tasks: Automated reminders and ticket status updates ensured timely responses and follow-ups for each case.
      • Comprehensive Dashboard: A centralized view of ticket statuses, overdue cases, and priority requests, enabling better management of customer service operations.

      Results

      The automation of ticket assignment and tracking ensured that no request was overlooked, and all tickets were processed promptly. The solution facilitated more effective communication between teams, as automatic notifications kept everyone updated on ticket status and changes.

      Leveraging the flexibility of the HelpDesk Module, Vodafone was able to manage a higher volume of inquiries without compromising service quality. The result was faster issue resolution and greater customer satisfaction, as issues were resolved more quickly and accurately.

      The results speak for themselves: faster response times, improved service quality, and higher customer satisfaction. We're proud to have supported Vodafone in this transformation, and we continue to assist businesses in optimizing their operations with customized Bitrix24 solutions.

      Our experts will answer any question about the project
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      Mo - Fr: 9:00 - 6:00
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      sales@webbee.co.nz
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