After vetting half a dozen firms around the globe, our company hired Webbee to manage our CRM customization. They do not disappoint! Very attentive to the needs of our business, friendly, and responsive. For any business looking to customize Bitrix24, look no further! Well done, friends! Feel free to use me as a reference anytime!
What we offer:
We specialize in Bitrix
And only in Bitrix 24. We chose this platform, because today it is the best and most affordable system for organizing an online office in the world.
We have been specializing in it for 5 years, during which we have implemented over 100 projects for a variety of companies. We know how to work with the cloud and with the box, make applications, integrate with Xero and other systems, train and support implementation.
If something is possible to implement on Bitrix24, then we will implement it!
We have been specializing in it for 5 years, during which we have implemented over 100 projects for a variety of companies. We know how to work with the cloud and with the box, make applications, integrate with Xero and other systems, train and support implementation.
If something is possible to implement on Bitrix24, then we will implement it!
We have only certified technicians
Our Bitrix24 technical support department consists of:
- a leader who coordinates the work of the department;
- a technical director who is able to find solutions to the most difficult problems;
- professional web developers with relevant specialization;
- testers who will provide an additional level of control before the release;
- account managers who offer optimal solutions help our clients to correctly formulate tasks and put them into work, monitor the performance of tasks by technical specialists, and managers are also ready to provide support on small but urgent issues.
Convenient ticket system for task control
We use a ticket system synchronized with the client's Bitrix24.
Technical support clients are given the opportunity to set tasks and control their implementation directly on their own portal.
Ease of use of the ticket system:
Technical support clients are given the opportunity to set tasks and control their implementation directly on their own portal.
Ease of use of the ticket system:
- saving the history of correspondence for all requests;
- simultaneous work of several specialists with the ticket system: any responsible employee of your company can use the service to create requests and monitor the progress of solving problems;
- interchangeability of technical support specialists - specialists with the maximum professional level in this area will be involved in the work on your appeal, the composition of specialists can change for the fastest and most high-quality solution to the problem.
NDA Compliance and Privacy Policy
We are sure to sign a non-disclosure agreement with each of our clients, which guarantees you that any information received from you will not be disclosed to third parties without your written consent. This allows you to be reassured about the security of data on your Bitrix24 portal (regardless of whether you have an on-premise or cloud version), for the safety of your company confidential information and any information about your business stored with us.
How the work is done
- Choosing a service type
The estimated period for the provision of technical support services is usually a calendar month. You choose the tariff plan that is optimal in terms of the number of included hours and cost. - Signing a contract
We negotiate the terms of service, and sign a contract for the provision of services, including the NDA clauses. Request our contract sample via sales@webbee.co.nz. - Prepayment
Any service type provides for prepayment of the hours included in every package. - Execution of works
When require contact the technical support service via email, livechat or phone. Applications sent by email are entered into the ticket system automatically.
Typically, an application goes through the following stages:
- Appointment of a responsible specialist for a ticket;
- Clarification of the conditions of the problem, coordination of details;
- The specialist performs the task under the ticket, notifies the client about the completion of the task through the ticket system;
- Checking the completed task, accepting the work; - Summarizing
At the end of the month, we provide a report on the time spent. Excessive time is paid additionally.
Serving more than 100 projects, we have become experts in the Bitrix24 support services. There are no more impossible tasks for us and we are ready to accept a challenge from you!
How much does technical support cost?
Please review our consulting and services prices below (All prices are in USD).
| # | Service Type | Usage | Cost |
|---|---|---|---|
| 1 | Casual support | Minimum charging time is 1 hour. | $100 per hour |
| 2 | Hourly Pack 5 hours | Upfront costs | $450 |
| 3 | Hourly Pack 10 hours | Upfront costs | $850 |
| 4 | Hourly Pack 20 hours | Upfront costs | $1600 |
| 5 | Bitrix24 Cloud Plans Support | Contract | By request |
| 6 | Bitrix24 On-premise Editions | Contract | By request |
The easy way to purchase 1 or 2 hours of support is provided on this booking page.
