Hosted by Webbee Group experts, this webinar will provide practical insights into how Bitrix24’s omnichannel helpdesk can help you centralise communications, automate processes and enhance customer satisfaction.
When: 18 September 2025, 11:00 AM AEST / 1:00 PM NZT
Why you should view
- Tailored for support teams: Learn how to manage multiple customer communication channels from one central hub
Real-life examples: See how businesses like yours have improved response times and tracking with Bitrix24
What's on the agenda:
- Welcome & Problem Statement: Common customer service pain points – scattered channels, slow responses and poor visibility
- What is Omnichannel Helpdesk?: Overview of Bitrix24’s centralised support hub and built-in channels (live chat, email, telephony, WhatsApp, Facebook, Instagram, Telegram)
Live Demo: See unified customer support in action – automatic ticket creation, real-time conversation tracking and intelligent request routing
Automation & SLAs: How to set up automation rules and SLA policies for faster resolution and escalations
Reporting & Analytics: Monitor agent performance, response times and customer trends
Q&A and Next Steps: Get your questions answered and learn about our special offer price on Helpdesk setup and tuning
Whether you’re looking to reduce response times, improve customer visibility or automate your support processes, this webinar is your opportunity to discover how Bitrix24 can transform your customer service.